Carrot Marketing & Advertising Agency ("Carrot," "we," "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to carrotemarketing.com and any services we provide.
Last updated: May 2026
When you contact us through our website, WhatsApp, or email, we collect information you voluntarily provide: your name, email address, phone number, company name, budget range, services of interest, and project description. We may also collect technical information automatically when you visit our site, including IP address, browser type, device type, pages visited, time spent, and referring URLs. This is done through Google Analytics 4 with IP anonymization enabled.
We use the information you provide to respond to your inquiries, prepare proposals tailored to your project, send the marketing emails or newsletters you opted into (you can unsubscribe at any time), improve our website and services through aggregate analytics, and comply with legal obligations. We never sell, rent, or trade your personal information to third parties.
We use minimal cookies, primarily for analytics (Google Analytics 4) and for remembering your language and theme preferences. You can disable cookies in your browser settings. Disabling cookies will not prevent you from using the site, but may affect some features such as language persistence.
We share information only with trusted service providers that help us operate the website and respond to inquiries: Google (Analytics & infrastructure), EmailJS (form delivery), Vercel (hosting), and Meta/WhatsApp Business (when you contact us through WhatsApp). These providers are bound by confidentiality and may only use data for services rendered to us.
We retain inquiry data for as long as needed to respond and follow up, typically up to 24 months. After this period, data is either deleted or anonymized. For active client engagements, we retain data for the duration of the engagement plus 5 years for tax and legal compliance purposes.
Regardless of where you live, you have the right to: access the personal data we hold about you, request correction or deletion, object to or restrict processing, request data portability, and withdraw consent at any time. To exercise these rights, email us at the address below.
Carrot is based in Cairo, Egypt. If you contact us from outside Egypt, your information is transferred to and processed in Egypt and the countries where our service providers operate (which may include the US and EU). By contacting us, you consent to this transfer.
We use industry-standard technical and organizational measures to protect your data, including HTTPS encryption, secure hosting infrastructure, and access controls. No system is 100% secure, however, and we cannot guarantee absolute security.
Our services are not directed at children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
We may update this policy from time to time. Material changes will be communicated via email (for active clients) and noted at the top of this page with a new "Last updated" date. Continued use of our services after changes constitutes acceptance.
Questions about this policy or about your data? Reach us on WhatsApp at +20 101 509 7482. We respond within 24 hours.
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